Renewal with My Heritage.com 19 April 2013 Reviewer: Midlands from Birmingham
175 of 328 people found this review helpful
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This website is designed to milk as much of your hard earned cash as possible from the additional add on charges and auto renewals that everyone has complained about in previous reviews. For safety reasons login to your account and disable the auto renewal which they fix as standard so they can raid your bank account a year after you have forgotten about it.
If for any bizarre reason you wish to renew with my heritage.com then be aware that if you do not look like you are going to renew they will offer you 20% by email to entice you to re join for another year. If you still do not renew they will track your visits to the website and literally as you are on the site they will ring you to offer you a 50% special renewal rate. Warning though - it is done through a promotional code and unless you follow the instructions fully they will scam you for the full amount no matter what they have offered.
I complained about there tactics directly to my heritage.com and got an email response asking me to clarify things more clearly even though I had done. I sent another email fully detailing how I had been treated and they just went silent. After all, they had taken my money why should they bother!
This really is a despicable company and I really would be careful when dealing with them. I will definately have no more to do with them ever or any company associated with them.
In summary, I would not recommend My Heritage to a friend.
