My Heritage Support 13 December 2013 Reviewer: Mrs. W. from Virginia, USA
128 of 287 people found this review helpful
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I am a grown adopted person who recently learned that a member of my birth family was compiling a family tree using MyHeritage. Unfortunately, my permission was not obtained to use my birth name (those records often become sealed once an adoption in finalized), and I had need to contact their support staff to see if this information could be removed.
First, MyHeritage responded in less than 24 hours after my initial inquiry to them. The staff member that assisted me, Shlomi, was very kind and gave me very clear definitive steps to take to ensure all the information needed to assist me could be taken quickly and efficiently.
Within 7 days, my information was removed and my sense of privacy restored. This was done with compassion regarding the situation as well. I was never treated like "case number 764" or anything less than what I am, a human being.
If I ever have need to use a family tree site, MyHeritage wins my business, hands down. Thank you again for the prompt and wonderful support!
In summary, I would recommend My Heritage to a friend.
