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My Heritage Reviews

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Editor's Overall Rating:
Average User Rating:
(based on 374 reviews)

Category: Genealogy Sites (AKA Family Tree Websites)
Website: http://www.myheritage.com



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Excellent customer service
16 May 2016
Reviewer: Daina from Toronto Canada

165 of 330 people found this review helpful

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I've been on My Heritage for a number of years. I didn't really know what I was doing when I set up the family trees, and ended up with 3 websites and 3 family trees, at least two of which were mostly duplicate profiles.

I recently discovered that my updates were not syncing to the sites, which was unfortunate since there had been a number of recent deaths in my family, and family members were getting cheery birthday and anniversary reminders for people who had died. Try as I might, I couldn't manage to update the files. In fact, I seemed to add sites every time I tried to consolidate them, and it just kept getting messier. I even upgraded to premium in order to be able to call customer service, but for some reason the customer service number of (877) 432-3135 can no longer be reached from Canada.

Today, Shimon from the Tel Aviv customer service centre called me and helped me to fix all the problems. Overall, we likely spent 90 minutes or more on the telephone, and he helped me to understand the difference between "projects" on Family Tree Builder and "family trees" on My Heritage. He walked me through the process of updating the projects on Family Tree Builder, deleting the 3 websites, and then uploading the two family trees I wanted onto one website. He also showed me how to eliminate duplicates profiles. He called me back three times, giving me time to review the trees and make sure I wasn't deleting anything I needed, and he checked back to make sure everything was working. I'd definitely give the customer service for MyHeritage.com 5 stars, but I'd like to see them add a telephone number that can be reached from Canada.

Daina Di Veto

In summary, I would recommend My Heritage to a friend.



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