Problem resolved, but support slow 30 October 2016 Reviewer: Danish User from Denmark
94 of 176 people found this review helpful
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I recently asked Support to help me resolve an issue where unwanted items had been added to my list of custom type facts (i.e. the program had added these, not me). Support was very helpful and resolved the problem by fixing a system file for me, but it took about 10 days, which I consider quite long for help in resolving a program error.
However, I would not hesitate to recommend MyHeritage.
- I have used the program for about 5-6 years, and despite some restrictions and some annoying elements (e.g. useless, time-wasting Smart Matches in the online version), I have not considered switching to another program.
In summary, I would recommend My Heritage to a friend.
