Response to a problem 01 November 2016 Reviewer: [email protected] from UK
100 of 184 people found this review helpful
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Some weeks ago, I tried to send an e-mail using the built in MH system to all the members on our site--F.A.R.Stammers family tree--to seek their advice. As I received no replies from any of our members, I suspected that no e-mails had arrived and so repeated the process. Again no e-mails were received as I confirmed in private conversations to a few trusted people. As members did receive regular updates, their addresses must have been known to the My Heritage system.
At this point, I sent an e-mail to My Heritage in the faint hope that it might bring help. To my pleasurable surprise, it did. From then, I received very prompt and informative replies to my queries from Yigal. I had feared that my elderly efforts at the computer might be the root cause of the problem but, whatever the staff may have thought, their replies remained patient and helpful. This has been a standard of service to which all companies should aspire but which one rarely encounters and it has further extended my respect for My Heritage.
In summary, I would recommend My Heritage to a friend.
