Patience is suggested 03 May 2017 Reviewer: Patience from USA
57 of 111 people found this review helpful
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My old email address was captured from the genealogy website & not current email submitted with my DNA sampling. Called Customer Support to correct & although support was efficient, the conversation occurs AFTER customer has waited on call-holding x 12-15 calls.
Husband & I submitted our individual DNA samples on same day; he received email verification & I did not, leading us to believe that my email address was still incorrect. Contacted Customer Support, waiting again in a call-holding line of 12 callers & instructed to wait another 10+ days, then call again to track if not receiving email verification; their lab receives many samples; mine may not have been batched as timely as my husbands; etc.
I waited. No email verification after 10 days. As the paying consumer, I resent having to track & follow up. Called again to Customer Support (similar holding line of callers) & told my sample was not checked into lab so I should this time call Technical Support in Israel between hours of midnite & 3 PM.
Called following day (only 2 callers this time) to learn that my DNA sample had been processed day prior but I still have not received a verifying email. Was instructed how to track on-line.
My Consumer recommendation is to start the process early as DNA sampling requires patience & time. My husband's sample was not a problem.
In summary, I would recommend My Heritage to a friend.