One Great Family 15 April 2011 Reviewer: Retired mom from Maryland
266 of 502 people found this review helpful
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Thought this would be a good site to use and signed up. However, over 200,000 names were added to my tree without any notification or asking me if they were relavant to my family. I was not notified that my account was due for renewal and a charge was placed on my account.4 days after the charge was put on my account, I called and cancelled the account. However since I did not notify them that I was cancelling before the charge, I cannot receive a refund. I find this really low that I have to pay for something I don't want and don't use. Was told that unless you notify them before the due date, you cannot get a refund. Found the program hard to use and still can't locate these people that they have added on.
Really disatisfied with the program and the way they treat customers. Would not recommend this program to anyone.
In summary, I would not recommend One Great Family to a friend.
