Boo Hiss! More $$ every time you click! 22 July 2018 Reviewer: Ojanee from Chicago
70 of 146 people found this review helpful
Search Effectiveness:
Ease of Navigation:
Features:
Technical Support:
Help Files / Documentation:
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Overall Star Rating:
Lack of pertinent information without incurring additional charges.
Connectivity issues, glitches in programming
Difficult site navigation; limited connections
Redundant & irrelevant hints
Frequent service failure issues.
ANCESTRY.COM FB POST this June, Apologizing for Poor service!
We wanted to reach out to our customers and reinforce our commitment to you and the safeguarding of your important work on family discoveries. We highly value every customer and regret that a small portion of our customers are experiencing issues as we complete our migration to a more powerful computing environment that will enable us to serve you better. We are committed to providing more content, more connections, enhanced hints, and streamlined search to make your discovery process even more enjoyable. Please know that your data is safe and secure at all times. For example, if you have any data loading issues, please be reassured that all of your work on your trees remains intact and will return. Our dedicated technical teams are working 24/7 to ensure that any remaining issues are resolved as quickly as possible. If you have any questions or concerns, please do not hesitate reach out to our customer service specialists.
In summary, I would not recommend Ancestry.com to a friend.
