I had problems after updating my tree 22 October 2018 Reviewer: Ewa-marie Olsson from Sweden
64 of 129 people found this review helpful
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After me updating the tree all my confirmed matches disappeared as did the Smart matches. I had also updated 3 other people´s DNA, they also disappeared. Under handle my DNA I found 5 batches of which 2 seemed to belong to me, the others had batch Nos. but no names to go with the batches. I was asked to look into FTDNA for these batch Nos. but couldn't find them there and when looking into these batches contents, they all seemed to be my own! Ilona was very pleasant to talk to and also explained that the disappeared Smart and Confirmed batches would probably return after a while as it usually took some time for the system to handle all the matches. When updating my new tree I also deleted my old trees, which may have been a mistake, I don't know.
In summary, I would recommend My Heritage to a friend.
