Waited 2 months for copy of birth certificate - still no bc 28 June 2021 Reviewer: Cc from USA
24 of 46 people found this review helpful
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2 months ago I ordered a copy of my birth certificate. When I didn't receive it within a couple of weeks I called (I need it to upgrade my license to travel) and they said that they send these orders to USAVital. Well, I called USAVital numerous times and no one knew anything. I left dozens of messages for anyone to call me back to get to the bottom of this and never received a call back. I left emails with customer service - NOTHING! I ordered this and paid for it on April 30, 2021. Today, June 28, 2021, I finally got someone at USAVital who sent me back to Archives. Well according to Patricia, they never sent my order over to USAVital to be completed. I had to cancel my order, pray I get my money back, and restart another order. Yeah, that will be the day! I just can't believe that no one could return my calls, my voice mails, my emails, anything just to let me know. Were they just gonna let it go and "bonus" keep my money? SCAM SCAM SCAM SCAM ALL THE WAY - BEWARE - THEY DON'T CARE!
In summary, I would not recommend Archives.com to a friend.
