Ancestry.com Reviews

(based on 22 reviews)

72 of 125 people found this review helpful

Initial order was never received because they entered an incorrect address (I had to find this through the post office. Not due to any help from the company). We reordered. We collected the sample and sent it in. We never received any data. Finally we called and they asked for the code/number on the sample box. We don't have it. They are unable to to retrieve the data by name, birth date/contact info/nothing other than that number. We spoke with 3 different people, no one willing to go past sorry. DO NOT USE this service!

In summary, I would not recommend Ancestry.com to a friend.

70 of 146 people found this review helpful

Lack of pertinent information without incurring additional charges.
Connectivity issues, glitches in programming
Difficult site navigation; limited connections
Redundant & irrelevant hints
Frequent service failure issues.


ANCESTRY.COM FB POST this June, Apologizing for Poor service!

We wanted to reach out to our customers and reinforce our commitment to you and the safeguarding of your important work on family discoveries. We highly value every customer and regret that a small portion of our customers are experiencing issues as we complete our migration to a more powerful computing environment that will enable us to serve you better. We are committed to providing more content, more connections, enhanced hints, and streamlined search to make your discovery process even more enjoyable. Please know that your data is safe and secure at all times. For example, if you have any data loading issues, please be reassured that all of your work on your trees remains intact and will return. Our dedicated technical teams are working 24/7 to ensure that any remaining issues are resolved as quickly as possible. If you have any questions or concerns, please do not hesitate reach out to our customer service specialists.

In summary, I would not recommend Ancestry.com to a friend.

206 of 390 people found this review helpful

This is insane, I signed up for the 14-day free trail not knowing that every month after the free trial they charge you $16.50, it took me 3 months to discover the funds being leaked out of my Paypal account. I sent ancestry.com a email asking them for a refund explaining my situation. Of course, they denied me a refund so I canceled my subscription with them only to be charged a $10 early cancellation fee. By this time I'm about to go insane, I sever all ties they had to my Paypal hoping that I wont lose any more money. The total loss: $59.50 Just thrown in the trash, thanks ancestry.com. (I don't want to give them a star, far too overrating)

In summary, I would not recommend Ancestry.com to a friend.