My Heritage Reviews

(based on 374 reviews)

79 of 151 people found this review helpful

I joined MH 2 years ago after trying out various other sites, and have been very happy indeed with their search programs. So much so that I signed up this year for the additional Records match package and have been inundated with information!
My only problem has been with the DNA results which didn't seem to have any relation to my previous certified history.
I've tried calling their help line ( Spain and England) on several occasions, been left hanging on, and on....have left several messages and sent an email, all without any joy! So regrettably I must give 0 stars for their Help line!
I finally got through today and thankfully found someone that called me back within 30 mins, explained the possible problem to me and has promised a solution. A very nice girl, pleasant , polite and professional. So 5 stars for this young lady!
-In principal I would recommend the web site for information and search engine.
-I Wouldn't recommend taking the DNA test until they have perfected their system for results. They say about the end of April.
-Their Help Line , Spain, needs to be completely reviewed.

In summary, I would recommend My Heritage to a friend.

80 of 164 people found this review helpful

I have done book reports in the past for my family and they have always been successful, but recently there appeared to be a fault with the programme. I contacted My Heritage and was told the software needed updating. This was done but it didn't make any difference, so I transferred all my information to a new tree, and this then worked. In the meantime I had contacted by e-mail My Heritage and was given some helpful advice by Mia, but in the end I sorted out my own problem. I do find that there is so much the site will do, that I find it all a little confusing. The response time to my query was satisfactory, but at one stage I thought I had been forgotten about.

In summary, I would recommend My Heritage to a friend.

92 of 173 people found this review helpful

I recently asked Support to help me resolve an issue where unwanted items had been added to my list of custom type facts (i.e. the program had added these, not me). Support was very helpful and resolved the problem by fixing a system file for me, but it took about 10 days, which I consider quite long for help in resolving a program error.

However, I would not hesitate to recommend MyHeritage.
- I have used the program for about 5-6 years, and despite some restrictions and some annoying elements (e.g. useless, time-wasting Smart Matches in the online version), I have not considered switching to another program.

In summary, I would recommend My Heritage to a friend.

125 of 245 people found this review helpful

I have been using MyHeritage family tree builder and the family tree it constructed.
I am very happy with the product and the ease of use it provides.

The Family Tree builder software upgrades the family tree side through sync icon including all information and photo's.

The information on smart matches is important though not being able to view the match without being a full member is a bit troublesome. The restriction number of 250 family members before a paid upgrade is a little low for big families and pensions like myself, though, I can understand that the site and all information has to be maintained and there is very little that can be gained in the world for no cost these days. The ability to create family books and print of full copies is a brilliant idea, please keep this process available.

The MyHeritage team appear to spend a lot of time researching and providing hints and frendly advice on new record follow ups.

I will continue to use the site and would highly re-comment MYHeritage Family Tree builder and the Family Tree site it creates.

In summary, I would recommend My Heritage to a friend.

146 of 252 people found this review helpful

I am very pleased with the support from Laura. She did a great job. Thank you.

In summary, I would recommend My Heritage to a friend.

213 of 373 people found this review helpful

I had a technaical problem with Myheritage and I dropped a note to the support, it was on Sunday and I was very surprised to receive an answer just few minute later and again I asked for more support and i got all the information that I needed and they solved all my issues and was on SUNDAY!, this is simple great!!!

In summary, I would recommend My Heritage to a friend.