One Great Family Reviews

(based on 12 reviews)

161 of 292 people found this review helpful

The concept of using the software to research for you is interesting but I can get that with Ancestry. I was attracted by the low price. Get what you pay for.

In summary, I would not recommend One Great Family to a friend.

188 of 383 people found this review helpful

I tried this site yesterday and uploaded a gedcom file with over 2,000 names. It did not offer a single match, clue or hint for further research. The desktop application is a mess, icons unlabeled, help files that do not explain what the icons are. The desktop app looks like something from programs written 20 years ago. Not ready for the big leagues.

I did not have any trouble canceling my subscription, but I will wait to see if there are future credit card charges.

In summary, I would not recommend One Great Family to a friend.

210 of 434 people found this review helpful

This company is nothing but a scam, if you cancel before your free trial, you are still billed for a whole year, and trying to talk to customer services is a joke!!!! This web site is nothing but a scam!!!!!

In summary, I would not recommend One Great Family to a friend.

199 of 366 people found this review helpful

I have used at least 10 genealogy sites that were supposed to be so great and it is pretty bad when I can't find myself on them. That's a quick and easy test. Thankfully, they didn't require a credit card number first, so they have THAT going for them.

In summary, I would not recommend One Great Family to a friend.

232 of 443 people found this review helpful

This website does not function correctly. The support is non existent. I uploaded over 585 people in my GEDCOM file. The site is asking me to input my parents and 15 other relatives. Hell they already have 585 of them .

I emailed to cancel. No such luck. DO NOT put your credit card in the form. They trap the number and have an automatic renewal. I have not been able to delete my original card.

BEWARE BEWARE BEWARE.

BTW- There are no good points.

In summary, I would not recommend One Great Family to a friend.

229 of 431 people found this review helpful

First, the interface is terrible. I am also an Ancestry.com subscriber. Ancestry has done it right. By comparison, Onegreatfamily is dreadful.

Next, if you haven't read this in a review by now, be aware that Onegreatfamily loves to take your credit card number, but makes it extremely difficult to cancel...always the mark of a bad company. If they trusted their own product, they would at least have a reasonable policy for cancellations.

Stay away.

In summary, I would not recommend One Great Family to a friend.

243 of 444 people found this review helpful

I signed up for the 7 day preview and cancelled that night. The cancellation procedure was very concealed and tricky, but I figured it out. Even after my first request for cancellation I had to go to one more site, and I did. Still they charged my CC. When I called to cancel "Brad" was combative, basically called me a liar and was extremely rude. I asked to speak to a supervisor, and he sent me to a voice mail that was probably his buddy's. DO NOT GET SUCKED IN BY THIS COMPANY.

In summary, I would not recommend One Great Family to a friend.

266 of 504 people found this review helpful

This site should be called One Great Robbery. I received an email over a year agao asking me to try it free. To do so you had to enter card details so I used a prepaid card I have for holiday abroad money as it was empty at the time. I then decided it was not much good so declined the offer to sign up. Then over a year later I topped up the card and you guessed it they stole $79 out of my holiday cash. I have e-mailed them and got this back:-

You were billed $79.95 because when you signed up on our system you selected a Yearly subscription.

We do not offer invoice billing, and our customer service representatives are not paid on a commission. They have no financial incentive to lie or cheat you into a subscription. The simplest explanation of what happened here is that you misunderstood what you signed up for.

Based on the tone of your message, it seems likely that you will continue to consider us to be thieves and liars. As surprising as it might seem to you, we do take offense at that. However, we do sleep... (Read the full review)

In summary, I would not recommend One Great Family to a friend.

288 of 535 people found this review helpful

This is the biggest scam ever. I accidently found this site, but it is very poor to do any research. The data base is extremely limited. I think they are trying to get members to increase their data base, but do not offer anything in return. DO NOT GET CAUGHT UP IN THIS SCAM!

In summary, I would not recommend One Great Family to a friend.

269 of 508 people found this review helpful

Thought this would be a good site to use and signed up. However, over 200,000 names were added to my tree without any notification or asking me if they were relavant to my family. I was not notified that my account was due for renewal and a charge was placed on my account.4 days after the charge was put on my account, I called and cancelled the account. However since I did not notify them that I was cancelling before the charge, I cannot receive a refund. I find this really low that I have to pay for something I don't want and don't use. Was told that unless you notify them before the due date, you cannot get a refund. Found the program hard to use and still can't locate these people that they have added on.

Really disatisfied with the program and the way they treat customers. Would not recommend this program to anyone.

In summary, I would not recommend One Great Family to a friend.