Databases don't work 22 February 2012 Reviewer: Tony from North Carolina
246 of 428 people found this review helpful
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Joined world vital records on Feb 15 specifically for the Newspaper archive. On Feb 18-19 the search engine wouldn't work on the archive. Worked ok on the 20th so I figured they had a glitch on the weekend and thing would be fine - then on Feb 21 again, you could not access any newspaper in the archive, so I called tech support (which is not avaialable on the weekends) and was told that they were aware of the problem and it would be down a couple of hours and then back up) No problem - right. Well now it's the 22nd and I still can't access the archive, so I call tech support and now I'm told that it will be a couple of days since they are NOW updating the archive to give me more newspapers - RIGHT - I can't access what they currently have now - so I asked for my subscription to be cancelled and my money refunded per their guarantee. The customer service rep responded that all she could do was cancel the auto renewal!! Yeah right, I told her that I wanted the full refund that was guaranteed per their 30 day satisfaction garantee - so all of a sudden the refund was being taken care of. Don't fall for the hype - in order for a site to be a help in your research you need to be able to access the information.
In summary, I would not recommend World Vital Records to a friend.