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Family Tree DNA Reviews

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(based on 41 reviews)

Category: Genealogy Sites (AKA Family Tree Websites)
Website: http://www.familytreedna.com



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Delays, delays, bait-and-switch, difficult site navigation
10 April 2013
Reviewer: IHateFTDNA from Montgomery, AL, USA

250 of 460 people found this review helpful

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I ordered a full-sequence (most expensive package) mtDNA test on January 9, 2013. Their first projected date of my results was in late February. Checked on that date, very eager, because I have no idea about my mother's-mother's heritage. I clicked on the "time clock," which indicated that my results were still pending and the new "results expected" date was about two weeks later. Still no results. Long story short, now the results are expected by April 29. That's close to four months to wait on a very expensive mtDNA test. And trying to navigate your way around the very busy website with far too many options is enough to pull your hair out.

The ease of ordering a test is superb, but there is no customer service. I've written them three times -- no answer. I wouldn't be writing this if just one person had answered my first email.

I'd also appreciate it if they could mail me the results in a package so I won't have to peer at the results on the computer screen or use up all my color inkjet capsules to print my own test results. That's a cheap way to run a business -- pay in spades and then do your own work when (and if) the results ever arrive.

Note; I ordered the "simple," most basic mtDNA test in 2012, which was returned within about seven weeks, and I didn't have to send another sample, as they already had it in their database. This is ridiculous. What's the delay? There's a two-sentence, canned, generic answer to that question after you click on the red "time clock" to once again be let down and discouraged, which says something like, "We're experimenting with a new machine. Thank you for your patience." Patience? Forget it! And NO ONE has returned any of my three emails iniquiring about this delay. I will ever, ever use them again and will tell everyone I know how horrible they are. It's MY money and MY DNA. I'm furious.

In summary, I would not recommend Family Tree DNA to a friend.



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