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Category: Genealogy Sites (AKA Family Tree Websites)
Website: http://www.familytreedna.com



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Another customer in testing limbo
25 February 2015
Reviewer: Sadie from New York

109 of 229 people found this review helpful

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I purchased an add on test (Y-67) in mid December and the latest posting says results should be available in mid March. This is the second postponed results date. And I have to log on to the site to find this out. They don't notify you. The first test (Y-37) produced very odd results, perhaps an extra marital event, and I paid for a QC retest of the sample which showed the same outcome they said. Since the surname group for my line is inactive, I decided to pay for testing of additional markers to see if I could find a match somewhere.

I tried to call customer service to learn why there was now a second delay and after holding for 45 minutes, I was dumped into a voice mail box and told to leave an email contact. At this point I don't know if the original sample is useable or if the delays are due to volume of tests. I used this company originally based on recommendations of the highest chance of result matching-- in other words the size of their database. Now I don't have a match and my surname group will not respond to emails (they say that is beyond their control and run by volunteers) . I have wasted a lot of money for little information. And I notice there was NO delay in charging my credit card.

In summary, I would not recommend Family Tree DNA to a friend.



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