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Family Tree DNA Reviews

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Editor's Overall Rating:
Average User Rating:
(based on 40 reviews)

Category: Genealogy Sites (AKA Family Tree Websites)
Website: http://www.familytreedna.com

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Good Gone Very Bad
19 June 2015
Reviewer: Irrate from Usa

126 of 249 people found this review helpful

Search Effectiveness:
Ease of Navigation:
Technical Support:
Help Files / Documentation:
Ease of Joining / Registration:
Value for Money:
Overall Star Rating:

I had tried FTDNA three years ago and was very happy. Their help desk was extremely supportive and knowledgeable. But two years ago they changed their business model to one of a big marketing push. The help desk has completely changed. They are not available to anyone who works. The are there strictly for marketing and taking your money. You cannot talk to anyone in charge. The real experts are part of another company and only want to focus on the scientific research (grand picture). The worst part is:

Their data is really inaccurate over the past two years. None of the interfaces agree with each other. the results are SO inconsistent it is WAY OVER THE TOP. Two to three years ago it was wonderful but the past two year performance is in the TANK.

In summary, I would not recommend Family Tree DNA to a friend.

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