They lost my matches 16 July 2015 Reviewer: Gerry from Modesto, CA, USA
127 of 239 people found this review helpful
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My first attempt at a review timed out, so this is attempt #2. I received my FF results in Nov. 2014. After about 2&1/2 months all my matches went away. I messaged them to file a complaint and they said they were having a problem with some of the files and that I should wait and not contact them. So I waited for some time and messaged them again. No answer. One more message to them. No answer. Around April I started receiving some new matches. It is now July 2015. I only have 9 pages. Just a fraction of what I had before. My two best matches are gone along with many more 2nd to 3rd cousin matches. They haven't found my older ones. Why can't they just give me a status update? Plus the chromosome compare button doesn't work for all matches, just some. The people I had just started to message with to compare info. disappeared and I imagine I disappeared from their files also. I also purchased MtdnaPlus and it is OK. I will wait a bit longer then tell BBB I want a refund.
In summary, I would recommend Family Tree DNA to a friend.