Good Potential, Disappointing Delivery 22 June 2016 Reviewer: John from New Jersey, USA
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It appears that the experience with this vendor is consistent - poor. I ordered 3 tests: Y-DNA, MtDNA and Family Finder. After waiting months for results, all three delivery dates were constantly pushed out. Results on Y-DNA came back inconclusive and had to be rerun. Family Finder finally came back (with clearly erroneous results) and MtDNA has been delayed again. I have very little confidence in the results as my Y-DNA Halogroup was basically guessed at based on where my Dad came from, with no conclusive results displayed. I was told that if I wanted more accurate results, I would have to upgrade testing to a higher level. One would think the 37 marker sufficient.
While the representatives have all been pleasant, they really are not well trained and lack sufficient knowledge to provide adequate support for interpretation of results (in other words: they guess). You basically receive a data dump without any interpretation. If you are lucky enough to find a close relative (I have none) the matches may perhaps be useful, although I haven't found that to be the case. On Family Finder, you are also matched off with any surname that remotely sounds like those in your family tree. My family tree clearly has erroneous results (almost entirely British Isles, while that could only plausibly apply to only one parent). All in all, I am very disappointed in this service.
In summary, I would not recommend Family Tree DNA to a friend.