Failure to Deliver 12 September 2017 Reviewer: Chuck from Alberta Canada
37 of 83 people found this review helpful
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This company is marketing every week but they cannot deliver in a timely manner. They have never heard of the concept of time is of the essence or service to the customer. Their service is abysmal. I have had my pending results delayed three times now and it will be almost 5 months from the time they sent me the kit before I get the results, unless, of course they delay again. They use the legal jargon that the pending results are only an estimate as a rationale for their poor service.
I tried to submit a request on line but they obviously don't take complaints so this is my only recourse other than contacting the Better Business Bureau.
They should have to put on their ads that you may have to wait up to a year for your results but they will be glad to take your money now.
In summary, I would not recommend Family Tree DNA to a friend.