Disastrous Implementation of New Programme 10 April 2014 Reviewer: Uk Fmp Subscriber from England, UK
188 of 338 people found this review helpful
Search Effectiveness:
Ease of Navigation:
Features:
Technical Support:
Help Files / Documentation:
Ease of Joining / Registration:
Value for Money:
Overall Star Rating:
As a UK member I can only say the recent change in the Find My Past website has been a disaster, others have used much stronger terms. What was probably the best and most user friendly genealogical website available has in many respects become almost unusable. I am surprised that the Editor gives it an average of 3 stars. I have been a user of the website for many years and am now not renewing my subscription when it expires and I am not alone in this. My advice to anybody contemplating subscribing to the site is to spend some time reading the Feedback Forum on the UK site, which can be found on the dropdown menu under 'Help & Advice', to get a flavour of the frustrations and problems currently being experienced before signing up. To compound the level of dissatisfaction that is prevailing certainly at least in the UK membership, the Customer Service side of FMP seems to have collapsed, emails not answered, telephone lines not answered and management statements being delivered only on Facebook rather than on the FMP website itself so bypassing members who do not subscribe to Facebook. As a long term user and previously satisfied subscriber I would like to be able to describe the 'good points' but at the moment there are none. I believe the Find My Past management will have at some point to acknowledge that they got it wrong, particularly when their UK membership sinks and the balance sheet suffers.
In summary, I would not recommend FindMyPast.com to a friend.
