No support from company 12 August 2019 Reviewer: Jeanette from Kansas City
3 of 5 people found this review helpful
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Initial order was never received because they entered an incorrect address (I had to find this through the post office. Not due to any help from the company). We reordered. We collected the sample and sent it in. We never received any data. Finally we called and they asked for the code/number on the sample box. We don't have it. They are unable to to retrieve the data by name, birth date/contact info/nothing other than that number. We spoke with 3 different people, no one willing to go past sorry. DO NOT USE this service!
In summary, I would not recommend Ancestry.com to a friend.