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Ancestry.com Reviews

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Editor's Overall Rating:
Average User Rating:
(based on 20 reviews)

Category: Genealogy Sites (AKA Family Tree Websites)
Website: http://www.ancestry.com

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No support from company
12 August 2019
Reviewer: Jeanette from Kansas City

8 of 14 people found this review helpful

Search Effectiveness:
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Technical Support:
Help Files / Documentation:
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Value for Money:
Overall Star Rating:

Initial order was never received because they entered an incorrect address (I had to find this through the post office. Not due to any help from the company). We reordered. We collected the sample and sent it in. We never received any data. Finally we called and they asked for the code/number on the sample box. We don't have it. They are unable to to retrieve the data by name, birth date/contact info/nothing other than that number. We spoke with 3 different people, no one willing to go past sorry. DO NOT USE this service!

In summary, I would not recommend Ancestry.com to a friend.

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