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Ancestry.com Reviews

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Editor's Overall Rating:
Average User Rating:
(based on 22 reviews)

Category: Genealogy Sites (AKA Family Tree Websites)
Website: http://www.ancestry.com

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Poor customer service refund policy
16 April 2021
Reviewer: Chris Paulus from Texas, United States

18 of 27 people found this review helpful

Search Effectiveness:
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Technical Support:
Help Files / Documentation:
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Value for Money:
Overall Star Rating:

I did the DNA test and then 1 year of membership. At that point I spent $424 but was still happy.
THEN I accidentally let it auto-renew for 6 months of "all access" (the most expensive). I called them 3 weeks after my $211 PREPAID 6 months and explained my situation and asked for a refund. Nope. I asked for at least prorated refund (like 3 weeks out of 6 months). Downgrade my prepaid amount to the $99 membership and refund the difference? Nothing, no help, did not care. The agent just kept repeating "we're sorry sir, the process won't allow a refund". I asked to speak to his supervisor. Same answer. Their Customer Service won't even help me a little bit. I'm so bummed and now feel cheated and taken advantage of. I wanted to like Ancestry but they act like a massive organization that won't work with me. They just want my money! Upset!

In summary, I would recommend Ancestry.com to a friend.

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