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I was required to give every line a star but I have not needed tech support and there has been no exchange of money so that is a little bit of an unfair way of rating. I have been managing many of my family's Memorial Pages for some time and have been appalled at some of the complaints seen online as I have never had a complaint, a bad experience with other members or any problem at all--until I did. There is a small percentage of nasty, competitive members with ego/control issues who have turned the site into their own Personal Olympics. Some want to have the highest number of photographs, some want to have the highest number of created memorials, and some want to have the highest number of pages managed. Unfortunately, a man in the last group thinks he owns about 60 Memorial pages of my family members, refuses to edit them or transfer them to me--both violations of policy. When we agree to manage pages, we agree to transfer memorials to a family member when requested to do so. He won't edit anything at my request (this would involve actually doing something instead of just "owning" the page) and he won't transfer them at my request because he manages over 300,000 pages and that would lower his number. He then reported ME as violating policy, which of course I had not, trying to bully me away. Since I had never had any complaint to file before, I clicked on a site complaints/findagrave.com only to discover that it is a sham site requiring a fee to address the problem--this is bogus and NOT part of the real site. When I finally found the right place to send the message to Customer Service the response was an automated message not even closely related to the problem. Sent another message, another automated response. Sent a 3rd rather strongly worded message insisting I did not want another automated response and got another automated response with a name and a ref # asking for more info. I had already given all of the info so copy and pasted it and sent it again. Then another automated response about how to use the site. It has now been almost a week, the man still refuses to transfer my family's pages and I am still waiting for Customer Service to address what I want: the memorials transferred and this man told he cannot falsely report people for violations when there are none and that he cannot refuse transfers to family members. I am beginning to think it will not happen, that the company has no control of bad situations or bad members and that Customer Service is trained to hit automated response buttons and don't seem to even be reading the messages. What a way to run a business--no phone numbers, no physical building allowing public entrance, and no personal contact with a live person. It will not stop me from using the site or managing family pages but now I know I have no support, no recourse for a very disturbing, unfair situation and I am out on a limb all alone while nasty people can get away with violating the policies and continue their silly ego-building behavior.
In summary, I would recommend Find A Grave to a friend.
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