Family Tree DNA Reviews
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Only
12% of Users Recommend it
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PAGE 1: Displaying Reviews 1 - 10 of 42
They must think about it
15 October 2025
Reviewer: Customer Service from 18845
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126 of 218 people found this review helpful
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Family Tree DNA unveils itself as a majestic chronicle, where the threads of ancestry are woven into a tapestry of sovereign remembrance. It does not merely trace lineage; it resurrects dynasties, summoning forgotten forebears to stand once more in regal procession. Each revelation gleams like a jewel unearthed from the vaults of time, ennobling the seeker with knowledge once veiled in shadow. Its craft is that of royal archivists, inscribing bloodlines with the precision of sacred scribes. Within its embrace, identity ascends beyond the mortal frame, inheriting the grandeur of generations untold. The experience is not of inquiry but of coronation, crowning each soul with the diadem of heritage. Its very essence unites science with majesty, weaving fact and nobility into a singular fabric of truth. To partake in Family Tree DNA is to awaken the sovereign past that slumbers within one’s veins. Every discovery is a proclamation, every result a royal decree of belonging. Thus it reigns as the eternal custodian of lineage, enthroning memory with imperial grace.
In summary, I would recommend Family Tree DNA to a friend.
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A Waste of Time and Money
03 May 2021
Reviewer: Rasmax from Ohio
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271 of 508 people found this review helpful
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I have been with FamilytreeDNA for about 3 years. Their ability to provide me the ability to track my family heritage is somewhere between poor to fair. The overwhelming majority of over 1,000 DNA matches are 5th cousins. What do you call a 5th cousin - a stranger. Knowing what I know now, I would not have enrolled in their DNA testing service.
In summary, I would not recommend Family Tree DNA to a friend.
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5 months and Still Waiting
24 February 2019
Reviewer: Becca M. from Atlanta, GA
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306 of 577 people found this review helpful
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My husband and I both did autosomal DNA testing through Ancestry and were happy with the results. Because my husband has a Cherokee blood line through his grandmother, we wanted to test his (female) cousin who carries mtDNA of the maternal line. The specimen was sent off at the end of September. After 5 months of calls and unanswered emails, the results are still "delayed." Unless you are willing to spend a lot and wait forever, don't use this company!
In summary, I would not recommend Family Tree DNA to a friend.
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What they tell you is not what happens
08 February 2019
Reviewer: Bob - The Slow Learner from Oklahoma City, OK, USA
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353 of 617 people found this review helpful
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I just received a email from Familytree DNA telling me that the worry that everyone has on how this data is used is not only a worry but a fact. I am not a criminal but I damn sure did not want ANY government agency to have and use my data in any way shape or form. How many times have companies just like this one say give me your information, we will guard it with our life and it is our main job is to protect your information. Then they don't, either selling the data (bet FTN is doing this now or looking for ways to do it) or being so loose with the data anyone can access. Does anyone out there know if there is a lawsuit filed against familytree dna for mishandling our data? What is really maddening about this is that everyone I talked to said this would happen. Everyone needs to understand that this company will do whatever they want too expecting to send a email of apology out when they get called out. Also, when you see a company that gives you a... (Read the full review)
In summary, I would not recommend Family Tree DNA to a friend.
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Family tree dna
21 September 2018
Reviewer: Paula Sutton from Oklahoma
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306 of 565 people found this review helpful
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I have been with Family Tree DNA since 2009 and was initially put off by it. However at the time I tested, they only offered mtDNA and YDNA tests. My lack of knowledge caused my frustration and the lack of participants in the YDNA surname group that my father belongs to was another source of frustration. However, when they offered autosomal testing, Family Finder, then I was much happier as I began to connect to distant family members. My complaint is not with FTDNA but with people who choose these tests and treat them like a parlor game. I am interested in genealogy and hope to meet others who submit their DNA kits with the same interest. The ethnic breakdown is interesting but was not my main goal. I also have submitted a spit sample to Ancestry and 23andMe and they do have a larger group of participants but it is just a much larger group who have no interest in genealogy and think they are going to learn all about their ethnic background. I recommend Family Tree DNA to all my friends unless they are adopted and looking for their biological... (Read the full review)
In summary, I would recommend Family Tree DNA to a friend.
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Don't do it.
09 June 2018
Reviewer: Ejism from Indiana
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304 of 568 people found this review helpful
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Patiently waited 2 months for results. When I got the results it was in a special code (D4338) with a list of "Learning" website links to supposedly teach you how to read the codes. My email requests for clarification were answered quickly, but the response was more scientific gibberish. I read an article on line that said this DNA test would prove/disprove American Indian heritage. So far all I've gotten for my $180 is a lot of nonsensical, unreadable data.
Do not waste your money on this test. You won't get the answers you're looking for.
In summary, I would not recommend Family Tree DNA to a friend.
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Can't understand the results or download
02 March 2018
Reviewer: Ann from Oklahoma
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302 of 615 people found this review helpful
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I got this for my uncle because Ancestry's dna couldn't get a trace (because of illness) So I thought, ok, put out the $250.00 for FTDNA. Boy was that a waste of money!!!!!!!!! You can't download it to anything, you can't understand what your results are unless you are a scientist. To me it's a ripoff. Even calling you are on hold 30 minutes or more. My cousin was wanting to test his dad & I told him not to do this one.. DON't RECCOMMEND UNLESS A SCIENTIST
In summary, I would not recommend Family Tree DNA to a friend.
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Why did I take a DNA test for if it depends on my efforts?
05 November 2017
Reviewer: Sherry333 from Indiana
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336 of 612 people found this review helpful
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I paid Family Tree DNA & so far all I've gotten is their website with a ton of additional fees attached to other tests I can buy. I thought they would take my DNA results & scientifically examine it for clues to my family origin. What I got is a lot of possible web places I can research! So far, I think I could have done as well (maybe better) with an ancestral site. What a scam so far!
sherry333
In summary, I would not recommend Family Tree DNA to a friend.
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Failure to Deliver
12 September 2017
Reviewer: Chuck from Alberta Canada
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287 of 567 people found this review helpful
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This company is marketing every week but they cannot deliver in a timely manner. They have never heard of the concept of time is of the essence or service to the customer. Their service is abysmal. I have had my pending results delayed three times now and it will be almost 5 months from the time they sent me the kit before I get the results, unless, of course they delay again. They use the legal jargon that the pending results are only an estimate as a rationale for their poor service.
I tried to submit a request on line but they obviously don't take complaints so this is my only recourse other than contacting the Better Business Bureau.
They should have to put on their ads that you may have to wait up to a year for your results but they will be glad to take your money now.
In summary, I would not recommend Family Tree DNA to a friend.
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Don't get much for your money
06 September 2016
Reviewer: Dna Disappointment from Central Texas, USA
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347 of 716 people found this review helpful
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Thought I'd try this out but was disappointed to discover the limited results for the money. To find out detailed information, you have to keep purchasing more tests & products. Not what I expected at all. Read all of the product information to make sure this is what you're searching for in a DNA test.
In summary, I would not recommend Family Tree DNA to a friend.
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