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My Heritage Reviews

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Editor's Overall Rating:
Average User Rating:
(based on 374 reviews)

Category: Genealogy Sites (AKA Family Tree Websites)
Website: http://www.myheritage.com



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DANGER auto renewal without permission.
08 March 2013
Reviewer: PJ from Tucson,AZ USA

191 of 384 people found this review helpful

Search Effectiveness:
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Features:
Technical Support:
Help Files / Documentation:
Ease of Joining / Registration:
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Overall Star Rating:


I joined My Heritage to allow my family tree to be accessible to researchers without having to join something. My tree is large so I was/AM a premium member. "My Heritage" auto renewed my account WITHOUT my permission. There is absolutely no phone number to contact them to dispute the charge of $119. They offer email contact however no one responses to emails.

I cannot dispute the charge until it moves from pending to posted. And I seriously doubt it can be disputed then because the phone number on file with the pending order is a shopper support line phone number. Even the shopper support billing service does not have a phone number for My Heritage.

PLEASE BE SMART AND AVOID JOINING "My Heritage". Go to Ancestry

In summary, I would not recommend My Heritage to a friend.



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