Myheritage use and service 12 December 2013 Reviewer: Bowler from SYDNEY AUSTRALIA
123 of 244 people found this review helpful
Search Effectiveness:
Ease of Navigation:
Features:
Technical Support:
Help Files / Documentation:
Ease of Joining / Registration:
Value for Money:
Overall Star Rating:
I have found the program very helpful in the way it is designed and the features offered for the user. i would suggest that anyone starting off should make sure that they read some instructions prior to initially adding their family names to ensure you enter them in the correct manner. unfortunately this is something that a lot of us don't do.
i had difficulty finding information for australian contacts etc. for the features, smart matches etc., it is very strongly connected to usa sources with so many thousands to get through before i could find anything at all relevant to australia if at all.
a toll free number for australian users to use, hours of use etc. would be most helpful. i did find that when i had my most recent problem i had to send three emails before i received a response. an automated response that my initial request had been received would have helped. i had no complaints about the service i received once my problem had been acknowledged. i am looking forward to the many reports that can be produced once i have finished my project.
i have difficulty correcting duplicated family names, but this may be something i am doing incorrect.
with regards to the listing of the family names on the left hand side it would be great if there was a simpler way to search for a specific name i.e. alphabetically by surname without having to scroll through them all, or am i also doing something wrong here.
all in all i am happy with the program but feel i have not used it to is full potential because of my own shortcomings.
In summary, I would recommend My Heritage to a friend.
