Smart matches and administration problems 31 December 2013 Reviewer: Beatrijs from Australia
185 of 353 people found this review helpful
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In the short time that I joined My heritage (paid version) I received thousands of smart matches. I don't mind checking their data, but do mind to see that people sometimes copy the wrong data from other members, what means that I have to reject them over and over again. There is a lot of time involved with these smart matches and half of them have different names or data. That is not very smart!
Maybe there will be another way in the future to avoid these wrong matches??
There is no room for permanent remarks in the actual personal file, like a profession, etc. There is a box together with the smart matches, but that one disappears again.
Pros: easy to have a discussion via the My Heritage inbox with other members. Members are very friendly and willing to change a wrong entry and/or help you when you would have questions.
Pros: Very good experience with one outstanding My Heritage support worker: Shlomi. After many issues I had with the administration and getting nowhere, I was happily surprised with Shlomi, who actually read and understood the problem I was writing about. Thank you for solving my issues Shlomi!!!
In summary, I would recommend My Heritage to a friend.
