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My Heritage Reviews

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Editor's Overall Rating:
Average User Rating:
(based on 374 reviews)

Category: Genealogy Sites (AKA Family Tree Websites)
Website: http://www.myheritage.com



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Buyer Beware!!!
25 August 2014
Reviewer: Nottafan from USA

105 of 244 people found this review helpful

Search Effectiveness:
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Technical Support:
Help Files / Documentation:
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Overall Star Rating:


I submitted a support ticket to cancel my free trial as I couldn't figure out how to do it on their web site. No response and I was charged. I then created another support ticket. About a week later I got a call from an Account Manager in Israel. After 25 minute phone call of me continually asking for a refund and pleading my case, and him making offer after offer to keep me, I FINALLY got a full refund. Unreal and extremely frustrating. It was like calling Comcast. Very poor. STAY AWAY!!! There are other alternatives.

In summary, I would not recommend My Heritage to a friend.



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