» Select Another Category of Reviews
 

Ancestry.co.uk Reviews

Ancestry.co.uk image

 
Editor's Overall Rating:
Average User Rating:
(based on 7 reviews)

Category: Genealogy Sites (AKA Family Tree Websites)
Website: http://www.ancestry.co.uk



Editor's Review Costs & Features Videos User Reviews
 

« Back to all the Ancestry.co.uk User Reviews


Terrible Customer Service
01 October 2014
Reviewer: Hkram from Spain

88 of 184 people found this review helpful

Search Effectiveness:
Ease of Navigation:
Features:
Technical Support:
Help Files / Documentation:
Ease of Joining / Registration:
Value for Money:
Overall Star Rating:


I have had absolute shocking service from Ancestry in the UK. I tried to cancel back in April by e-mail. Then again in June and I just recently noticed they'd taken money again...when I rang the 'helpline' the disinterested staff (based in Ireland?) said they would finally cancel the subscription me the six months but not refund the 6 x payments they had taken against my wishes. They are now not responding to my e-mails. If you are thinking of using this geneology site do a quick google search and type in 'problems with ancestry.com and you will see dozens of customers with similar customer service complaints. SHOCKING!

In summary, I would not recommend Ancestry.co.uk to a friend.



Was this review helpful?   Yes or No

« Back to all the Ancestry.co.uk User Reviews


Comments on this Review
comments powered by Disqus

 





» Click here to visit Ancestry.co.uk

or

« Back to the rest of our Genealogy Sites Reviews





Advertisements