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Ancestry.co.uk Reviews

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Editor's Overall Rating:
Average User Rating:
(based on 7 reviews)

Category: Genealogy Sites (AKA Family Tree Websites)
Website: http://www.ancestry.co.uk

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Terrible Customer Service
01 October 2014
Reviewer: Hkram from Spain

100 of 211 people found this review helpful

Search Effectiveness:
Ease of Navigation:
Technical Support:
Help Files / Documentation:
Ease of Joining / Registration:
Value for Money:
Overall Star Rating:

I have had absolute shocking service from Ancestry in the UK. I tried to cancel back in April by e-mail. Then again in June and I just recently noticed they'd taken money again...when I rang the 'helpline' the disinterested staff (based in Ireland?) said they would finally cancel the subscription me the six months but not refund the 6 x payments they had taken against my wishes. They are now not responding to my e-mails. If you are thinking of using this geneology site do a quick google search and type in 'problems with ancestry.com and you will see dozens of customers with similar customer service complaints. SHOCKING!

In summary, I would not recommend Ancestry.co.uk to a friend.

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