My Heritage Support 12 November 2014 Reviewer: Tony1943 from Tauranga New Zealand
151 of 328 people found this review helpful
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I have been a My Heritage User for several years.
In using My Heritage I have been able to construct a marvelous record of my extended family.
Particular features I particularly like in the programme are the ease of adding multi-media files, the system provided reports and the Smart matching programme.
Recently I experienced a problem with synchronising the database with my Web Site. I tried to solve this myself but unfortunately it was beyond me.
So I logged a Call for help and I was absolutely delighted at the response from the Help Desk. Not only was this prompt, but the staff member I dealt with understood my problem and got right to the issue straight away. After a couple of Emails the problem was solved and I was back to a happy User.
To me one of the real pluses is having a good help Desk to support applications such as My Heritage and in my case this was certainly demonstrated. Well done.
In summary, I would recommend My Heritage to a friend.
