| Search Effectiveness: |
|
| Ease of Navigation: |
|
| Features: |
|
| Technical Support: |
|
| Help Files / Documentation: |
|
| Ease of Joining / Registration: |
|
| Value for Money: |
|
| Overall Star Rating: |
|
I have been a member of My Heritage for about 5 years and in that time, have had very few problems.
Recently I suddenly had a reduction in the numbers of updates and Smart Matches that I was receiving. I sent a message to My Heritage, explaining as best I could my dilemma.
Within 48 hours,an email arrived with several suggestions, the first one worked & I informed the Team Member at My Heritage, who then by email,explained what I had done to cause the problem & what had been done to correct it, he also had added an upgrade to one feature, which has been a huge help.
Concurrently I needed assistance in transferring information to a friend for whom I had started establishing his Family Tree. As I had emailed the file, I had left some information in the file which maintained a link to me.
I received a phone call yesterday from my Helper at My Heritage & despite the huge distance & time difference we went most of the way to solving the problem. As my friend was very involved, he received a phone call about 30 minutes later,as well as an explanatory email & it appears that this problem has been corrected too.
For a highly sophisticated organisation, from a very different part of the world to Western Australia, it is almost unbelievable to receive "Old Fashioned" service, in such a personal manner.
Thank you very much, Shimon
In summary, I would recommend My Heritage to a friend.
|
