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My Heritage Reviews

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Editor's Overall Rating:
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(based on 374 reviews)

Category: Genealogy Sites (AKA Family Tree Websites)
Website: http://www.myheritage.com



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My Heritage, My headache!
03 March 2011
Reviewer: Aron from North Rhine-Westphalia, Germany

231 of 413 people found this review helpful

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Dear all - stay away from this website!!!!!!

I have horrible experiences with the customer services! After closing my account the company does not want to remove my name from the public myheritage directory.

One year ago I tried myheritage out but I found out it is not for me. I closed my account and like the website says I expected all information to be removed. Nonetheless, the company kept my family name and location (available on google, bing etc)

At first they told me that the family names data base is also based on a lot of phone-book records and open sources. Lie! Lie! Lie! my name is exotic and I was not listed anywhere with my full name and country! so, I asked them to provide me with their source, but of course they could not.

Then, after finally agreeing with me Noam, the customer service agent, told me that their developers removed my name from the last name directory. This was false, only the location was removed!

After checking with them they told me that the link would remain there for technical reasons??? what a bull! after some emails going back and forth he told me that CEO told him that they will not remove my name from the index because it is a very costly process, to which they do not have resources at this time.

Having said this, it has been about 12 months ago that I friendly requested them to remove my name and my patience is 0. I have talked to a legal expert in Germany regarding suing them for the unauthorized use of my personal data for commercial reasons. The lawyer tells me that under German law I have a strong case for suing them for damages, especially with the email correspondence to prove this.

I have written this for following reasons:
1. I would like to know if other users have problems regarding the unauthorized usage of personal data? we could consolidate the cases and sue for damages

2. I want to warn you against this company as my experiences are very bad. No respect for personal information or set processes!

In summary, I would not recommend My Heritage to a friend.



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