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My Heritage Reviews

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Editor's Overall Rating:
Average User Rating:
(based on 372 reviews)

Category: Genealogy Sites (AKA Family Tree Websites)
Website: http://www.myheritage.com

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Terrible customer service!
20 February 2016
Reviewer: Wendy from Oregon

117 of 298 people found this review helpful

Search Effectiveness:
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Technical Support:
Help Files / Documentation:
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Overall Star Rating:

I have tried every day to reach customer service to have them cancel my subscription. I am unable to get a response. They charged my credit card on the day after the free trial period. I did not even realize that I had finalized my free trail. My card was charged and now I cannot reach them at all. Do not sign up with this company, the customer service is terrible. They are quick to take your money, and then no response.

In summary, I would not recommend My Heritage to a friend.

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