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My Heritage Reviews

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Editor's Overall Rating:
Average User Rating:
(based on 372 reviews)

Category: Genealogy Sites (AKA Family Tree Websites)
Website: http://www.myheritage.com

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Autorenewed a canceled account, no refund
01 June 2016
Reviewer: Dissatisfied Customer from Michigan, USA

99 of 190 people found this review helpful

Search Effectiveness:
Ease of Navigation:
Technical Support:
Help Files / Documentation:
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Overall Star Rating:

I canceled my account. They renewed it anyway, without warning, for $119, and claim their records say I only canceled the "premium account," but not the "data account." I complained the same day, but they say their policy is no refunds, ever, unless you plead poverty, then they will give 45% of your money back. So if you're homeless and starving they only take $77 for nothing.

In summary, I would not recommend My Heritage to a friend.

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