Good support but some features could improve 03 November 2016 Reviewer: Wendyjay from Suffolk, UK
76 of 149 people found this review helpful
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When I realised I had inadvertently started 2 trees on My Heritage, I looked in vain for a way to combine them before contacting the support team. To my amazement, I received a very prompt email response. They were extremely helpful and explained how I could prioritise one tree but there are no facilities to combine them. This is where the improvement needs to be made. Also I get multiple emails telling of matches, but they are often ones I have done myself. The system needs some tweaking. It also seems that you cannot add to a tree by gedcom. Instead it produces another tree!
Nevertheless, full marks to the support team!
In summary, I would not recommend My Heritage to a friend.
