Good support but some data problems 11 November 2016 Reviewer: Donald from Baltimore, MD, USA
106 of 204 people found this review helpful
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I have received very prompt and helpful replies to my requests for help, and have been able to add many generations to my family tree, so I am quite satisfied with my membership. However, there are some things in the retrieval of data that don't always work well. I initially had the Premium membership, and in one branch I not only was able to go back many generations, but also had discovery boxes for additional generations. In order to retrieve this information as well, I went to the Premium Plus membership, but unfortunately found that I had lost 3 generations of what I had before, and the discovery boxes were no longer there. Upon requesting help, I retrieved some of the missing information by what was available on another tree, and you also looked back through your data sources and found some further help. Still, I am not back to where I was before upgrading. Even so, I really like the means of presenting the family trees as they give a quick and complete view of many generations covering several hundred years.
In summary, I would recommend My Heritage to a friend.
