Horrible service after sale 21 December 2016 Reviewer: Raggaemon from Santa Paula, CA.
45 of 88 people found this review helpful
Ease of Navigation:
Help Files / Documentation:
Ease of Joining / Registration:
Value for Money:
Overall Star Rating:
I ordered a DNA kit, what followed was an order confirmation email, nothing about an estimated date of delivery was included. When I called the customer service number to inquire through their sale department I reached an automated message giving me my place in line along with non-stop background music, this is a painfully L-O-N-G waiting process ! Finally a human answered telling me that my order should ship in a couple of weeks, whoa ! Again finally ... I got an email notice that my kit has shipped and that I can track my order online, theirs is not a website for dummies, not setup to make navigating even easy for the least savvy person. Once I figured out how to reach the page for tracking my order, I entered the tracking number using cut & paste, The USPS can't locate any such tracking number after trying 3 times !!!!
I suspect that this is a business run from someones garage, very bad website, very bad service after the sale.
In summary, I would not recommend My Heritage to a friend.