Good web site. Very poor Help line! Unlikely DNA ! 20 March 2017 Reviewer: Fetacasa from Spain
76 of 145 people found this review helpful
Search Effectiveness:
Ease of Navigation:
Features:
Technical Support:
Help Files / Documentation:
Ease of Joining / Registration:
Value for Money:
Overall Star Rating:
I joined MH 2 years ago after trying out various other sites, and have been very happy indeed with their search programs. So much so that I signed up this year for the additional Records match package and have been inundated with information!
My only problem has been with the DNA results which didn't seem to have any relation to my previous certified history.
I've tried calling their help line ( Spain and England) on several occasions, been left hanging on, and on....have left several messages and sent an email, all without any joy! So regrettably I must give 0 stars for their Help line!
I finally got through today and thankfully found someone that called me back within 30 mins, explained the possible problem to me and has promised a solution. A very nice girl, pleasant , polite and professional. So 5 stars for this young lady!
-In principal I would recommend the web site for information and search engine.
-I Wouldn't recommend taking the DNA test until they have perfected their system for results. They say about the end of April.
-Their Help Line , Spain, needs to be completely reviewed.
In summary, I would recommend My Heritage to a friend.