Great company and pleasant staff 12 April 2017 Reviewer: Beverly from USA
64 of 133 people found this review helpful
Search Effectiveness:
Ease of Navigation:
Features:
Technical Support:
Help Files / Documentation:
Ease of Joining / Registration:
Value for Money:
Overall Star Rating:
Wow...I can't discredit anyone else's experience but mine was EXCELLENT. I received my kit in a timely fashion, I sent it back on February 28th, got my results yesterday (March 28th)! I called to ask questions, my wait time was about 10-15 minutes due to the volume of calls they receive. I had a very pleasant rep that helped me to understand, he answered all of my questions. His name was Breck!! This man talked to me 30 minutes and 41 seconds!! I learned why certain DNA doesn't show up due to our gene pools. I now understand why the East African (Somalia) didn't show eventhough it showed 99.97% on another test on my mom's side of my family. That's when he explained the difference between Mitochondrial DNA and this test which is Autosomal DNA. This helped me understand why 99.97% Somali on my maternal grandmother's side did not show in me!! I also learned why the Native American didn't show...even though my great, great grandfather was half Cherokee. Some people are hating that Africa is showing up in their DNA, but unless a person is pure race...you might expect for it to show up...even if a tiny percentage. I LOVE my experience with My Heritage and there customer service. I spoke with a representative (Ron) again yesterday for 20 minutes, he was also pleasant and answered more questions!! I'm sorry that so many had not so pleasant experiences. I hope the company is able to eventually satisfy each customer. Thanks ?
In summary, I would recommend My Heritage to a friend.
