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My Heritage Reviews

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Editor's Overall Rating:
Average User Rating:
(based on 372 reviews)

Category: Genealogy Sites (AKA Family Tree Websites)
Website: http://www.myheritage.com

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Bait and switch - Buyer Beware!
06 July 2017
Reviewer: Really Ripped Off from Medford, Oregon USA

38 of 71 people found this review helpful

Search Effectiveness:
Ease of Navigation:
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Help Files / Documentation:
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Value for Money:
Overall Star Rating:

This is basically a scam, as others have written. They lure you in with a free trial, or promises of loads of data and family connections. But what they don't say is they've separated all of their services, so even if you do shell out money to find an unlimited number of connections, you have to pay more for a 'data' plan which is necessary to do searches of family members. And who knows what other hidden fees and charges are built into their plans. Plus the prices are ridiculous! And when you complain and try to cancel, they will tell you it's their policy not to do cancellations and refunds. And when they say that have cancelled it, despite this 'policy' what they have really done, is cancel your auto enrollment, not your actual account. You will need to call them repeatedly to get them to cancel your account and refund your money. It all comes off felling very shady and unprofessional. I do not recommend.

In summary, I would not recommend My Heritage to a friend.

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