Account question response 16 November 2018 Reviewer: Clicker2850 from Sudbury, ON, Canada
26 of 50 people found this review helpful
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When I submitted a query about my account payments, I had an initial reply seeking clarification about my question within a day or so. After providing the requested clarification, I got a satisfactory reply within 24 hours. I had checked the FAQ and other online help but was unable to find the specific information I sought.
Since I've had no comparable experience with any of My Heritage's competitors, I cannot compare my experience with My Heritage with other firms.
In general, I've been very satisfied with the service I've received from My Heritage in the months I've been a member.
In the recent weekend's free access to military records, I was unable to find any information about several relatives whose names I entered, even though I know they did serve in the Canadian military during WW2. In fairness, I had similar lack of results on several other sites offering free access to military records that weekend.
In summary, I would recommend My Heritage to a friend.