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My Heritage Reviews

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Editor's Overall Rating:
Average User Rating:
(based on 372 reviews)

Category: Genealogy Sites (AKA Family Tree Websites)
Website: http://www.myheritage.com

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Account question response
16 November 2018
Reviewer: Clicker2850 from Sudbury, ON, Canada

26 of 50 people found this review helpful

Search Effectiveness:
Ease of Navigation:
Technical Support:
Help Files / Documentation:
Ease of Joining / Registration:
Value for Money:
Overall Star Rating:

When I submitted a query about my account payments, I had an initial reply seeking clarification about my question within a day or so. After providing the requested clarification, I got a satisfactory reply within 24 hours. I had checked the FAQ and other online help but was unable to find the specific information I sought.

Since I've had no comparable experience with any of My Heritage's competitors, I cannot compare my experience with My Heritage with other firms.

In general, I've been very satisfied with the service I've received from My Heritage in the months I've been a member.

In the recent weekend's free access to military records, I was unable to find any information about several relatives whose names I entered, even though I know they did serve in the Canadian military during WW2. In fairness, I had similar lack of results on several other sites offering free access to military records that weekend.

In summary, I would recommend My Heritage to a friend.

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