Technical Support 11 December 2018 Reviewer: Spencer from Israel
4 of 8 people found this review helpful
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I have been using My Heritage for some years.
I have discovered family members whom I never knew existed!
I am much more in touch with my family and am able to send birthday and anniversary greetings well in time.
The technical support is very helpful and effective, I had a long session yesterday evening updating the version I was using and the representative Maya was so helpful and patient in helping me through the process.
I think it would advisable to have more telephone lines to help contact the help desk, I have had some difficulty with this issue.
Secondly, I would recommend changing the verification process for entering the help desk. If I can't go online for example, then I am not able to supply information from online pages such as my account number. You could use many other means of entry.
It is so important to me to build a family tree as time goes on and generations come and go and the stories of my ancestors will be available for the future.
Thank you for the wonderful experience of discovering my family,
In summary, I would recommend My Heritage to a friend.