Unauthorized Subscription and Misleading Billing – Beware 06 January 2026 Reviewer: Evgeniya from UK
55 of 100 people found this review helpful
Search Effectiveness:
Ease of Navigation:
Features:
Technical Support:
Help Files / Documentation:
Ease of Joining / Registration:
Value for Money:
Overall Star Rating:
I ordered a DNA test from MyHeritage, expecting only the product. I did not want any subscription, but they automatically enrolled me in a paid service without my consent. I was charged $152 for a full year right after being notified that my trial “ended.” I never agreed to this subscription and didn’t even have time to check that it had been activated. MyHeritage’s billing practices feel misleading, and I’ve had to contact support to demand a refund. I do not recommend this company because of how they handle subscriptions and charges
In summary, I would not recommend My Heritage to a friend.
