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Ancestry.co.uk Reviews

Ancestry.co.uk image

 
Editor's Overall Rating:
Average User Rating:
(based on 7 reviews)

Category: Genealogy Sites (AKA Family Tree Websites)
Website: http://www.ancestry.co.uk



Editor's Review Costs & Features Videos User Reviews
 
Average User Rating:
(3.1 Stars) based on 7 reviews


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Average User Star Ratings:

Search Effectiveness:
Ease of Navigation:
Features:
Technical Support:
Help Files / Documentation:
Ease of Joining / Registration:
Value for Money:
Overall Star Rating:

Users' Overall Ratings Distribution:

5 Stars
3 Reviews
4 Stars
0 Reviews
3 Stars
1 Review
2 Stars
1 Review
1 Star
2 Reviews

57% of Users Recommend it



2 REVIEWS AVAILABLE
PAGE 1: Displaying Reviews 1 - 2 of 2
Nowhere Near As Good As It Used to Be
24 August 2015
Reviewer: Verysadndisappointed from UK

99 of 188 people found this review helpful

I was a long-time subscriber to Ancestry.co.uk and Ancestry.com

The search was superb - now the new search is CUMBERSOME and SLOW in comparison

The new, so called 'improved' Ancestry has got rid of the the Family Tree format which was clean, fresh, attractive and intuitive to use, and replaced it with a new and very ugly one, that's very inaccurate regarding location.

SAD TO SAY, I could no longer recommend Ancestry

In summary, I would not recommend Ancestry.co.uk to a friend.



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Terrible Customer Service
01 October 2014
Reviewer: Hkram from Spain

89 of 186 people found this review helpful

I have had absolute shocking service from Ancestry in the UK. I tried to cancel back in April by e-mail. Then again in June and I just recently noticed they'd taken money again...when I rang the 'helpline' the disinterested staff (based in Ireland?) said they would finally cancel the subscription me the six months but not refund the 6 x payments they had taken against my wishes. They are now not responding to my e-mails. If you are thinking of using this geneology site do a quick google search and type in 'problems with ancestry.com and you will see dozens of customers with similar customer service complaints. SHOCKING!

In summary, I would not recommend Ancestry.co.uk to a friend.



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