Ancestry.co.uk Reviews

(based on 8 reviews)

18 of 36 people found this review helpful

I forgot to cancel my free trial just after it ended. I never used any service on ancestry and they refuse to refund the 69.99 they took from me. I don't want the service and the free trial is nothing but a subscription trap. Myheritage offers much better service and you can restore old photos and even animate them. Don't subscribe to a free trial unless you want to pay them a large sum.

In summary, I would not recommend Ancestry.co.uk to a friend.

145 of 282 people found this review helpful

I was a long-time subscriber to Ancestry.co.uk and Ancestry.com

The search was superb - now the new search is CUMBERSOME and SLOW in comparison

The new, so called 'improved' Ancestry has got rid of the the Family Tree format which was clean, fresh, attractive and intuitive to use, and replaced it with a new and very ugly one, that's very inaccurate regarding location.

SAD TO SAY, I could no longer recommend Ancestry

In summary, I would not recommend Ancestry.co.uk to a friend.

150 of 295 people found this review helpful

I have had absolute shocking service from Ancestry in the UK. I tried to cancel back in April by e-mail. Then again in June and I just recently noticed they'd taken money again...when I rang the 'helpline' the disinterested staff (based in Ireland?) said they would finally cancel the subscription me the six months but not refund the 6 x payments they had taken against my wishes. They are now not responding to my e-mails. If you are thinking of using this geneology site do a quick google search and type in 'problems with ancestry.com and you will see dozens of customers with similar customer service complaints. SHOCKING!

In summary, I would not recommend Ancestry.co.uk to a friend.