My Heritage Reviews

(based on 374 reviews)

63 of 124 people found this review helpful

I spoke to Olivia this evening regarding a problem with changing my email address and password she solved my problem with precision and was very polite in her dealings with me I would highly recommend her work ethic and I would be pleased to recommend My Heritage to anyone interested in starting a family

In summary, I would recommend My Heritage to a friend.

73 of 138 people found this review helpful

Overal the reps were helpful and very supportive and offering information. Waiting on the phone for one hour and 18 minutes was not good. Hoping to find out results very soon.

In summary, I would recommend My Heritage to a friend.

63 of 128 people found this review helpful

I had trouble getting my DNA kits to register. When I called the number for help I waited for an hour but when I finally got a real person he was very patient and helpful.

Ron had me start the process again after deleting cookies. He walked me through the entire process and I finally got the DNA kits registered. The only draw back was the long wait on the phone but I did like the fact that they kept telling you where you were in line.

I would recommend this site to my friends and family.

Jean

In summary, I would recommend My Heritage to a friend.

64 of 136 people found this review helpful

I had a few questions that confused me. I was put thru to Customer Service. The young man (MARKUS) who helped me did answer all of my questions and he UN-Confused me.

I would want everyone to know that this is one heck of a great company and my customer service help was The BEST. !!!

In summary, I would recommend My Heritage to a friend.

69 of 131 people found this review helpful

I Called MyHeritage in regard to a DNA sample. Although the wait time was excessive, when Nadja got on the line she guided me through the resolution process quickly. I had a couple of questions unrelated to the original subject that were resolved almost immediately. I was impressed by Nadya's knowledge base, her patience, and her kindness.

In summary, I would recommend My Heritage to a friend.

68 of 134 people found this review helpful

Alon was extremely helpful in supporting my need to delete my Uncle from my Family Tree who I mistakenly entered as my Great Uncle. I had received instructions for deletion before but they were very confusing—the updates are very simple to follow. Alon was also helpful in telling me how I could get a DNA kit to a cousin who can trace the matrilineal of our family line back to our Maternal Grandfather’s mother. What a relief to have these two issues resolved. I am very satisfied and appreciative of the service.

In summary, I would recommend My Heritage to a friend.

66 of 132 people found this review helpful

Though I waited a long time for a representative ( I was 28th in line), once Alon came on, she was able to work with me inside my own family tree, and to show me how to eliminate duplications and to get more accurate and stable results from Smart Matches.

With little over a month with My Heritage, my family tree has tripled, and a many more details were added to those already on my tree.

If someone asked me which genealogical website to join, I would tell them My Heritage.

In summary, I would recommend My Heritage to a friend.

67 of 138 people found this review helpful

Being a research addict, I did a lot of homework researching the different DNA testing companies. In EVERY SINGLE ONE, My Heritage was rated best of all of them.

I'm looking forward to receiving my results and when I get them, I will respond about my overall satisfaction with this company.

In summary, I would recommend My Heritage to a friend.

68 of 134 people found this review helpful

I had a tricky problem at the technical assistant (Female) at My Heiitage was very patient and helpful, taking me through numerous steps to track down the possible cause of the problem.
When it got to 1:30am my time , she agreed to look at the upload screen dumps I had sent and to get back to me the next day (evening my time). . She in-fact called me the next evening and clarified the problem and solution - I was most impressed .

In summary, I would recommend My Heritage to a friend.

66 of 131 people found this review helpful

I called My Heritage today because I did not understand their pricing schedule. Markus was excellent to help me sort out answers to my questions and talked with the accounting department about making my Plus Subscription and my Data Subscription come together so that billing dates in the future will come on the same yearly date. At an earlier point in time, I had won a Premier Plus subscription which made its length of time longer than my Data Subscription. Both of those subscriptions together are called a Complete Subscription. With Markus' help, the accounting department decided to give me 18 more free months of the Data Subscription, so now my Complete Subscription (both parts) will come due next in November, 2019. It pays to call.

In summary, I would recommend My Heritage to a friend.