My Heritage Reviews

(based on 378 reviews)

282 of 554 people found this review helpful

Today I spoke with Frey Forsland a tech with MyHeritage. She competently answered my questions about FTB-Family Tree Builder as well as about the site. I have been managing my site for about 8 years and am constantly learning more options and occasionally learning new innovations and changes. Frey is knowledgeable and concise and able to impart and answer questions in a clear and friendly way.
Alice Le Blanc

In summary, I would recommend My Heritage to a friend.

315 of 596 people found this review helpful

I ordered a DNA kit, what followed was an order confirmation email, nothing about an estimated date of delivery was included. When I called the customer service number to inquire through their sale department I reached an automated message giving me my place in line along with non-stop background music, this is a painfully L-O-N-G waiting process ! Finally a human answered telling me that my order should ship in a couple of weeks, whoa ! Again finally ... I got an email notice that my kit has shipped and that I can track my order online, theirs is not a website for dummies, not setup to make navigating even easy for the least savvy person. Once I figured out how to reach the page for tracking my order, I entered the tracking number using cut & paste, The USPS can't locate any such tracking number after trying 3 times !!!!

I suspect that this is a business run from someones garage, very bad website, very bad service after the sale.

In summary, I would not recommend My Heritage to a friend.

291 of 626 people found this review helpful

Easy to navigate. I actually prefer MyHeritage site more than Family Tree Builder but that is just my preference; the trees are easier for me to read.

Customer service has been wonderful! They are patient with inexperienced users like myself.

Thank you Daniel for great service and understanding.

In summary, I would recommend My Heritage to a friend.

299 of 600 people found this review helpful

As a brand new subscriber to My Heritage, I called for help in how to use both My Heritage and Family Tree Builder. Fortunately, I got a young lady named Brigitte. She patiently led me through a myriad of situations in a clear and understandable way, and always in the most pleasant way possible. For any and all of Brigitte's supervisors: keep an eye on this young lady--she is the best tech rep I have ever worked with from any company I have ever worked with. Brigittte is a tremendous asset for My Heritage!

In summary, I would recommend My Heritage to a friend.

273 of 588 people found this review helpful

Dear "My Heritage" developers,

I find your site easy and efficient to work with. The different creation possibilities for reports per chosen person is a handy tool to have a view of the genealogical register.
The respect of the privacy rules are most appreciated by me. Maybe the databanks to consult in Europe/specific in Belgium could be extended.
My overall quotation is 8.

Kind regards
Ilse Stalmans
Belgium
Deurne

In summary, I would recommend My Heritage to a friend.

326 of 621 people found this review helpful

I have received very prompt and helpful replies to my requests for help, and have been able to add many generations to my family tree, so I am quite satisfied with my membership. However, there are some things in the retrieval of data that don't always work well. I initially had the Premium membership, and in one branch I not only was able to go back many generations, but also had discovery boxes for additional generations. In order to retrieve this information as well, I went to the Premium Plus membership, but unfortunately found that I had lost 3 generations of what I had before, and the discovery boxes were no longer there. Upon requesting help, I retrieved some of the missing information by what was available on another tree, and you also looked back through your data sources and found some further help. Still, I am not back to where I was before upgrading. Even so, I really like the means of presenting the family trees as they give a quick and complete view of many generations covering several hundred years.

In summary, I would recommend My Heritage to a friend.

334 of 639 people found this review helpful

Hey, on MyHeritage I founded my family tree, and they helped me find other relatives that I knew nothing about for many years. Thank MyHeritage have perfect website. Mr. George from Czech.

In summary, I would recommend My Heritage to a friend.

312 of 602 people found this review helpful

I normally do not engage in writing reviews and sometimes feel it is a waste of time, however a number of minor issues I recently experienced with my website warrant this exception.

I commend the knowledgeable support team for a job well done, and for addressing my concerns in a timely manner. I was particularly impressed with their step-by-step and easy-to-follow instructions (accompanied at times with graphics), in helping me to better understand the many applications of their program and allowing me to navigate the site more freely. Their team demonstrated a sincere willingness to resolve my issues and was always ready to assist further if necessary.
In summary, I would recommend the use of 'My Heritage.'

In summary, I would recommend My Heritage to a friend.

328 of 579 people found this review helpful

The web-based application is a user-friendly system to deposit all your data on family members and ancestors. The family tree can be expanded by finding matches in other trees. It allows the export of various views of your data and you can add additional people of your family to edit the data.
If you have problems, the support team is very helpful. The basic subscription does not allow for all functions, but it is for free. Once you went for a higher subscription and used all the extras included, the system can be set to basic again under times you are not so actively working on your genealogy.

In summary, I would recommend My Heritage to a friend.

323 of 585 people found this review helpful

I have used My Heritage for some time now, and all in all I am very satisified. It is easy to use, there is a lot of support and is is easy to get an overview. I would warmly recommend it

In summary, I would recommend My Heritage to a friend.