My Heritage Reviews

(based on 374 reviews)

63 of 130 people found this review helpful

I have been with My Heritage for at last 8yrs and have been overall very happy. I am a Premium Plus member and find that this level of membership is well worth the extra money. Beyond my yearly membership, I pay nothing extra for all of the valuable connections such as burial records, baptismal records, immigration records, smart matches, historical record matches.

I today had a different issue in that while my Family Tree Builder was a 4 and the newest version is 8, I had called Technical help and they walked me through the process of installation. We thought that all was fine but the old version was not overwritten and the program reverted to version 4.
I again called Technical assistance and had a great technician named Juan. He walked me through uninstallation of the program f/b re-install of version 8.
Juan was calm, easy to understand, and his directions were flawless. The problem was resolved. We tested it by closing down and restarting my computor and everything is resolved and working great. JUAN in Israel get a top rating. If there was a 10, he would get it.

Am now awaiting my DNA results from My Heritage also.

In summary, I would recommend My Heritage to a friend.

61 of 124 people found this review helpful

First: There are no bad points. I spoke to DANA on the phone and she probably could hear HOW HAPPY I WAS, HAVING RECEIVED MY RESULT RECENTLY.

Well, let me start

1. There was always a family secret ( I had the feeling) about Jewish relatives. My dutch grandmothers maiden name is HIMMELREICH , which is a typical Jewish name. My great uncle ( mothers uncle, grandmothers brother) was a dutch priest and in concentration camp in DACHAU near MUNICH. He died of medical experiments they did on him. IT HAS BEEN CONFIRMED I AM 5,7 % ASHKENAZI JEWISH . I feel so happy about that ! Not only because the secret has been lifted, but Jewish people are in our world for thousand of years, and I am part of it, may I say YEAH !!!! Our niece has been diagnosed with lactose intolerant. Looking up about ASHKENAZI JEWISH I could read , that many of them carry a gene, which makes them lactose intolerant. Maybe it shows again in our niece.
If only politicians from 1933 to the end of the 2nd world war would have done a DNA on all the people,if they would have been intelligent, they had... (Read the full review)

In summary, I would recommend My Heritage to a friend.

66 of 133 people found this review helpful

Have been a member for two years and had to use the support staff twice.I found they were easy to communicate too because they asked the right question to my problems.while I may not have expressed my self correctly with my problem they had the experience to as I said ask the right questions which helped me resolve my problems. A big thank you to all support staff your guys /gals are number one Thanks again

In summary, I would recommend My Heritage to a friend.

58 of 123 people found this review helpful

My wife and I both had our DNA done, we submitted the findings to my heritage and they had our DNA findings saying that we were 100% the same and we were both related to the same people all over the world. Being she is 100% Northern Europe and I'm 25% Eastern Asia we knew that something was wrong. I called My Heritage waited on the phone a couple of minutes for help and then Aron answered, I explained what was happening and it took him about 15 seconds to see what the problem was. Both of our DNA were registered in my name, Aron had me go into the website explained what to do and had everything straightened out in a couple of minutes, now my wife has 4 pages of possible relations and I have 2 pages. Thank you again Aron for the quick and accurate fix.

In summary, I would recommend My Heritage to a friend.

65 of 131 people found this review helpful

Relatively easy to use. Allows you to enter a lot of family members. It was very helpful in putting me in touch with distant relatives who I didn't know existed. Many matches between different family trees are redundant and annoying.

In summary, I would recommend My Heritage to a friend.

68 of 135 people found this review helpful

I have just started using MyHeritage for research of my family tree. The ease of navigation, very user friendly, and quick response to information sought was absolutely amazing. I have found information immediately which I have been looking for, for sometime, has saved me much expense and time, within just a couple of days. I am looking forward to doing more research and all in the comfort of my own home and time. Thanks MyHeritage, I would definitely recommend this to anyone. Shan

In summary, I would recommend My Heritage to a friend.

65 of 125 people found this review helpful

I have been waiting patiently to hear my DNA results and got an e-mail saying there was a problem so I called right away. I was told leave your number and we will get back to you shortly. No one ever got back to me. After a 3rd try and waiting on hold for about 15 min. it was a pleasure to finally speak with Linoy and get help with my problem. She was very friendly helpful . I can't wait to see what my results are next week.

Iris Archibald

In summary, I would recommend My Heritage to a friend.

73 of 137 people found this review helpful

I had difficulties with the Family Tree Builder which was entirely the fault of my PC settings however I could not fix it. I received highly professional assistance and the technician who called me back exactly at the allocated time fixed the problem efficiently. Great service! As for the Myheritage progam itself, I have been using for 5 years and can't fault i. Very satisfied

In summary, I would recommend My Heritage to a friend.

64 of 133 people found this review helpful

Wow...I can't discredit anyone else's experience but mine was EXCELLENT. I received my kit in a timely fashion, I sent it back on February 28th, got my results yesterday (March 28th)! I called to ask questions, my wait time was about 10-15 minutes due to the volume of calls they receive. I had a very pleasant rep that helped me to understand, he answered all of my questions. His name was Breck!! This man talked to me 30 minutes and 41 seconds!! I learned why certain DNA doesn't show up due to our gene pools. I now understand why the East African (Somalia) didn't show eventhough it showed 99.97% on another test on my mom's side of my family. That's when he explained the difference between Mitochondrial DNA and this test which is Autosomal DNA. This helped me understand why 99.97% Somali on my maternal grandmother's side did not show in me!! I also learned why the Native American didn't show...even though my great, great grandfather was half Cherokee. Some people are hating that Africa is showing up in their DNA, but unless a person is pure race...you might expect for it to show up...even if a tiny percentage. I... (Read the full review)

In summary, I would recommend My Heritage to a friend.

63 of 126 people found this review helpful

Maya was able to sort thru my multiple email accounts and consolidate them into one account. The wait was a little long, but the service was excellent.

In summary, I would recommend My Heritage to a friend.