My Heritage Reviews

(based on 378 reviews)

262 of 505 people found this review helpful

Best site for ease of use, organization, and presentation. 99% of what I did required no help; but when I did need assistance a smiling knowledgeable staff person was there to provide information.

With this site I was able to reconnect with family in Europe that World Wars and the subsequent Iron Curtain had prevented for multiple decades. So, wonderful was my experience it prompted the best attended Family Reunion we ever had with attendees from both sides of the Atlantic. So successful was my research it cleared confusion of how branches were connected. It gave true reason why we held each other so dear. Our family was even published in a US national newspaper for our European heritage.

In summary, I would recommend My Heritage to a friend.

257 of 491 people found this review helpful

Although I have a very low income, I will continue subscribe to MyHeritage because it is important to me to keep researching my family tree, and I have made great progress as a subscriber to MyHeritage. I especially appreciate the function that allows me to search for the discrepancies in my family tree that came when I added other people's research before I realized that other people's research might have errors (such as a parent dying a century before their child was born!) Although I have only needed to call customer service once, I found the customer service representative to be knowledgeable and able to solve my problem, which involved billing. The problem had nothing to do with MyHeritage. It was just that my credit card had been compromised, and I called to make sure that MyHeritage had been able to bill me through the replacement credit card number. Also of great value to me is that, through MyHeritage, an extensive pdf can be created which makes all my family tree information easily accessible and understandable. I have emailed the pdf to my siblings so that they can see all the information I have... (Read the full review)

In summary, I would recommend My Heritage to a friend.

270 of 507 people found this review helpful

I love the way MyHeritage sets out the family tree. So easy to view though I would love to be able to add baptismal records as easily as birth and death records are added on Main Page. What I like about the Quick Filter is that it is searchable by both a woman's maiden name and married name, though this feature does not always come up to scratch - hence my rating for Search Effectiveness and Ease of Navigation. I do sometimes find that persons I know are on the tree do not always come up in a search and I have to scratch about for parents or spouse or children to find them. I have queried this and upgraded but it still happens on occasion?

In summary, I would recommend My Heritage to a friend.

317 of 567 people found this review helpful

Called to find the place for source citations. I've belonged for 2-3 years and never found the place to give a source. Support lead me to it easily and the lady was very nice to talk to and explained thoroughly.
That said, the source place is really hidden and not easy to find. Without Tech support, I don't think I would ever have found it. Plus it doesn't automatically tie a source to an event.

My overall would be a 3.5 stars.

In summary, I would recommend My Heritage to a friend.

263 of 516 people found this review helpful

I have been with My Heritage for at last 8yrs and have been overall very happy. I am a Premium Plus member and find that this level of membership is well worth the extra money. Beyond my yearly membership, I pay nothing extra for all of the valuable connections such as burial records, baptismal records, immigration records, smart matches, historical record matches.

I today had a different issue in that while my Family Tree Builder was a 4 and the newest version is 8, I had called Technical help and they walked me through the process of installation. We thought that all was fine but the old version was not overwritten and the program reverted to version 4.
I again called Technical assistance and had a great technician named Juan. He walked me through uninstallation of the program f/b re-install of version 8.
Juan was calm, easy to understand, and his directions were flawless. The problem was resolved. We tested it by closing down and restarting my computor and everything is resolved and working great. JUAN in Israel get a top rating. If there was a 10, he would get it.

Am now awaiting my DNA results from My Heritage also.

In summary, I would recommend My Heritage to a friend.

269 of 521 people found this review helpful

First: There are no bad points. I spoke to DANA on the phone and she probably could hear HOW HAPPY I WAS, HAVING RECEIVED MY RESULT RECENTLY.

Well, let me start

1. There was always a family secret ( I had the feeling) about Jewish relatives. My dutch grandmothers maiden name is HIMMELREICH , which is a typical Jewish name. My great uncle ( mothers uncle, grandmothers brother) was a dutch priest and in concentration camp in DACHAU near MUNICH. He died of medical experiments they did on him. IT HAS BEEN CONFIRMED I AM 5,7 % ASHKENAZI JEWISH . I feel so happy about that ! Not only because the secret has been lifted, but Jewish people are in our world for thousand of years, and I am part of it, may I say YEAH !!!! Our niece has been diagnosed with lactose intolerant. Looking up about ASHKENAZI JEWISH I could read , that many of them carry a gene, which makes them lactose intolerant. Maybe it shows again in our niece.
If only politicians from 1933 to the end of the 2nd world war would have done a DNA on all the people,if they would have been intelligent, they had... (Read the full review)

In summary, I would recommend My Heritage to a friend.

274 of 517 people found this review helpful

Have been a member for two years and had to use the support staff twice.I found they were easy to communicate too because they asked the right question to my problems.while I may not have expressed my self correctly with my problem they had the experience to as I said ask the right questions which helped me resolve my problems. A big thank you to all support staff your guys /gals are number one Thanks again

In summary, I would recommend My Heritage to a friend.

253 of 539 people found this review helpful

My wife and I both had our DNA done, we submitted the findings to my heritage and they had our DNA findings saying that we were 100% the same and we were both related to the same people all over the world. Being she is 100% Northern Europe and I'm 25% Eastern Asia we knew that something was wrong. I called My Heritage waited on the phone a couple of minutes for help and then Aron answered, I explained what was happening and it took him about 15 seconds to see what the problem was. Both of our DNA were registered in my name, Aron had me go into the website explained what to do and had everything straightened out in a couple of minutes, now my wife has 4 pages of possible relations and I have 2 pages. Thank you again Aron for the quick and accurate fix.

In summary, I would recommend My Heritage to a friend.

273 of 535 people found this review helpful

Relatively easy to use. Allows you to enter a lot of family members. It was very helpful in putting me in touch with distant relatives who I didn't know existed. Many matches between different family trees are redundant and annoying.

In summary, I would recommend My Heritage to a friend.

257 of 500 people found this review helpful

I have just started using MyHeritage for research of my family tree. The ease of navigation, very user friendly, and quick response to information sought was absolutely amazing. I have found information immediately which I have been looking for, for sometime, has saved me much expense and time, within just a couple of days. I am looking forward to doing more research and all in the comfort of my own home and time. Thanks MyHeritage, I would definitely recommend this to anyone. Shan

In summary, I would recommend My Heritage to a friend.