My Heritage Reviews

(based on 378 reviews)

248 of 477 people found this review helpful

Though I waited a long time for a representative ( I was 28th in line), once Alon came on, she was able to work with me inside my own family tree, and to show me how to eliminate duplications and to get more accurate and stable results from Smart Matches.

With little over a month with My Heritage, my family tree has tripled, and a many more details were added to those already on my tree.

If someone asked me which genealogical website to join, I would tell them My Heritage.

In summary, I would recommend My Heritage to a friend.

265 of 500 people found this review helpful

Being a research addict, I did a lot of homework researching the different DNA testing companies. In EVERY SINGLE ONE, My Heritage was rated best of all of them.

I'm looking forward to receiving my results and when I get them, I will respond about my overall satisfaction with this company.

In summary, I would recommend My Heritage to a friend.

261 of 510 people found this review helpful

I had a tricky problem at the technical assistant (Female) at My Heiitage was very patient and helpful, taking me through numerous steps to track down the possible cause of the problem.
When it got to 1:30am my time , she agreed to look at the upload screen dumps I had sent and to get back to me the next day (evening my time). . She in-fact called me the next evening and clarified the problem and solution - I was most impressed .

In summary, I would recommend My Heritage to a friend.

254 of 481 people found this review helpful

I called My Heritage today because I did not understand their pricing schedule. Markus was excellent to help me sort out answers to my questions and talked with the accounting department about making my Plus Subscription and my Data Subscription come together so that billing dates in the future will come on the same yearly date. At an earlier point in time, I had won a Premier Plus subscription which made its length of time longer than my Data Subscription. Both of those subscriptions together are called a Complete Subscription. With Markus' help, the accounting department decided to give me 18 more free months of the Data Subscription, so now my Complete Subscription (both parts) will come due next in November, 2019. It pays to call.

In summary, I would recommend My Heritage to a friend.

270 of 507 people found this review helpful

I've just got off the phone having spoken with Olivia at My Heritage and I just had to tell someone about it. My Heritage is good, maybe the best, I've always felt this, but since the the phone conversation it has risen even higher in my estimate. They are professional!

In summary, I would recommend My Heritage to a friend.

280 of 537 people found this review helpful

Yesterday I had to contact My Heritage in regard to removing certain family trees from the website.
A lady named Alon answered my call and very quickly picked up on my problems. She then talked me through the deleting process but I found that I was then required to contact the support team.
Alon then explained that she would do this for me and confirmed each tree that required deleting. She was very helpful and courteous about the whole situation and after we had completed the tasks I felt very confident that everything was exactly how I wanted it to be,
Thank you to Alon for your wonderful service,
Adrian Margetson

In summary, I would recommend My Heritage to a friend.

257 of 495 people found this review helpful

April 3, 2017
Since 1 year, I work with the MyHeritage to build our Family Tree, which consists now of more than 17000 names.
But from a certain time on, the family tree builder software couldn't be synchronized with my family tree.
On March 3, I sent a message to MyHeritage and soon I got an answer with some instructions.
I followed them and sent in various log files.
After some deeper analyzes done by the technical experts, I got more instructions and followed them.
Those modifications in my computer settings brought the success, the synchronization process started to work again and runs perfectly.
With the assistance of the technical experts from MyHeritage I'm fully satisfied - many thanks to them !

In summary, I would recommend My Heritage to a friend.

269 of 513 people found this review helpful

As an older person who is totally incompetent with computers, I managed to make a few mistakes regarding the DNA kit. The ordering was easy, received it quickly, perfectly clear instructions, easy return mailing BUT, I thought results were to come by "snail" mail. While I was on vacation. I deleted
a few emails, thinking they were advertisements but when I got home, my daughter had already received
her results which she mailed much after mine. That's when she told me it should have been in my e-mail.
I had a hard time finding a phone number to speak to a real person and then waited for over 25 minutes BUT, when a human being actually came on the phone, he was a darling!! His name was Breck and he
was ever so patient with me even though I was slow at following his directions. My thanks to him and, kudos to the company. I have already promoted your company to many of my friends and family.

In summary, I would recommend My Heritage to a friend.

265 of 558 people found this review helpful

Called @ 2:01 EDT & was 1st in line. Had 2 questions which were both answered by Maya. Been a user for 3 years. In March, was auto extended for about $250. Too much. Called to cancel & was told about a half price offer, which I accepted. Did receive credit on my card. Do not get auto extend.

In summary, I would recommend My Heritage to a friend.

281 of 538 people found this review helpful

When I received my results I noticed some real weird locations even though they were tiny %. 93% was the English Isles, but they did not indicate if it was Scotland, Britain, or Ireland. I called for assistance, and had to wait an hour and ten minutes to talk to someone. While waiting the music was blaring and distorted. Annoying to say the least. When I did get to speak to a rep. she said they would be sending more additional info along in a week or two. Hope they can refine their search a bit more. I myself knew from checking the origin of my name that it came from the Isles. I was hoping they could determine what part.

In summary, I would recommend My Heritage to a friend.