My Heritage Reviews

(based on 378 reviews)

278 of 516 people found this review helpful

I can say that I am fully satisfied with My heritage and their team of service and support to clients that they offer. Responded quickly and satisfactorily to my liking. I had a problem viewing my results on the side of My heritage, which I wrote an email to the team for service and support, and my answer was the same the next day. Thank the team for service and support and My heritage

In summary, I would recommend My Heritage to a friend.

250 of 490 people found this review helpful

I contacted My Heritage to query a payment through my credit card that was two months early. Staff were very helpful trying to sort it out with me. Turned out I had paid for a relative diagnosed with cancer to develop their family tree. With all the stress around that time, I'd totally forgotten. Thank you to both staff members involved for your patience. Very grateful, Lyn

In summary, I would recommend My Heritage to a friend.

284 of 523 people found this review helpful

The tech I talked to was very helpful to a point in trying to resolve my issues with the My Heritage Tree Builder and promised to get back to me with some helpful ways to get this done. After up dating to the latest version of My Tree Builder the programme still does not work properly. This issue I originally thought was due to my computer but have now figured out it is with My Heritage software programme. This issue developed when I renewed my subscription this past January 2017 and has gotten worse as time has gone by. I am patiently waiting for the My Heritage techs to help resolve this issue.

In summary, I would recommend My Heritage to a friend.

275 of 535 people found this review helpful

I found "MyHeritage" to be of extreme importance for families who are intrested to build a 'family tree' or to look for lost relatives.

Personally, during my search in the site, I found information which I was never aware of, concerning my late father.

MyHeritage has a lot to offer, and their support is very professional. I needed some help with the site and Maya, their support representative was extremely helpfull, kind and polite.

In summary, I would recommend My Heritage to a friend.

293 of 534 people found this review helpful

I'm guessing (hopefully) on the star ratings since I haven't yet received or used the actual kit.

While awaiting my DNA kit, I simply want to compliment Stephen at extension 213, who not only answered my call but answered each question I had about ordering. Stephen was courteous, competent, and able to resolve my concerns ---as a plus, he even saved me a couple of dollars. Thanks, Stephen!!

In summary, I would recommend My Heritage to a friend.

275 of 515 people found this review helpful

I have been a user and inputer for My Heritage for many years. I love the site and it has helped me find sooo much of my ancestry. Recently, my elderly parents expressed a desire to have a DNA test done. Marcus was outstanding in helping with the process. My parents are in their 90s and time is short, so Marcus made me very relieved and happy that he could assist me with this purchase. I can't wait to get it. He was professional, polite and more helpful than I expected.

In summary, I would recommend My Heritage to a friend.

267 of 508 people found this review helpful

I sent an email to MyHeritage with a question. In about an hour, Chris called to discuss the issue. Surprised by his call I actually had to gather myself. I never had customer service call me back! I digress; Chris completely understood my situation and had a remedy very quickly. He was enjoyable to talk with, pleasant, caring, and patient. He has a great phone voice. Having worked in customer service myself, I vote for Chris to get a raise!! Thanks for calling Chris.

In summary, I would recommend My Heritage to a friend.

305 of 569 people found this review helpful

I've recently moved all my records from another site.

Let me start by saying I love a lot of MyHeritage's Features.

Tree Checker is Great - it helps you to remove a LOT of dead data from your tree (especially following move from another site using GEDCOM, like I did).

I also split my trees on this other site, and I can only see now, (after running relationships report) that the other site did not properly remove the obsolete family from each tree after this split.

I love the Relationships Report from MyHeritage for isolating those persons who are duplicated and require removing from each tree
BUT what WOULD be helpful, would be for MyHeritage to offer a BULK removal service for those persons identified by this report as "not related to to the home person.
Instead I lodged a call, waited a couple of days, called back MyHeritage - only to be told that I would have to delete each of those persons one by one!!
(If anyone knows how to delete in bulk it would save me hours & hours before I can actually start to use MyHeritage)

Plus - I dont think I've quite got to grips with this sync-ing - I started... (Read the full review)

In summary, I would recommend My Heritage to a friend.

263 of 508 people found this review helpful

I love the program and would like to give it all five stars, however, it continually suggests adding persons who are already in my data base. This causes me to have duplication of individuals and a lot of work to delete them. Support cannot give me plan for fixing this although they are aware of the problem and have been for some period of time. Apparently more people need to complain. They are only motivated by who screams the loudest.

Meanwhile, my time is running and I cannot trust the suggestions, and will not add them.

In summary, I would recommend My Heritage to a friend.

290 of 546 people found this review helpful

My old email address was captured from the genealogy website & not current email submitted with my DNA sampling. Called Customer Support to correct & although support was efficient, the conversation occurs AFTER customer has waited on call-holding x 12-15 calls.

Husband & I submitted our individual DNA samples on same day; he received email verification & I did not, leading us to believe that my email address was still incorrect. Contacted Customer Support, waiting again in a call-holding line of 12 callers & instructed to wait another 10+ days, then call again to track if not receiving email verification; their lab receives many samples; mine may not have been batched as timely as my husbands; etc.

I waited. No email verification after 10 days. As the paying consumer, I resent having to track & follow up. Called again to Customer Support (similar holding line of callers) & told my sample was not checked into lab so I should this time call Technical Support in Israel between hours of midnite & 3 PM.

Called following day (only 2 callers this time) to learn that my DNA sample had been processed day prior but I still have not received a... (Read the full review)

In summary, I would recommend My Heritage to a friend.